20% OFF EVERYTHING! | Code: FIRSTNEON
Only Available for Your First Neon Order
About Wholesale Program
Q1. How can I become a dealer?
First, we ask that you register your business information on our website and submit through here. Once we have received your application, we will verify your company details and then change your Janice Paper account to a wholesale account, which usually takes up to 3 working days.
Q2. Do you sell these publicly or only to wholesale customers?
Do wholesale accounts receive a discount on the prices listed on the website?
Q3 Will my clients know I use Janice Paper? Will Janice Paper contact my clients?
Q4. Do you have a price list?
About Product and Installment
Q1:What’s LED Neon?
LED Neon is a modern alternative to traditional neon. Made from LED neon, our signs are kid-safe and earth friendly. LED Neon provides that same warm neon glow without the use of harmful gases or breakable glass.
Q2:Is Janice Paper’s neon sign safe?
Q3: How to dim the neon sign?
Q4: How to install the neon sign?
Q5: Does the neon sign need any maintenance?
Q6: Is the neon sign waterproof?
About Customization
Q1: How many colors does Janice Paper offer?
1. For the light color, we have 12 in total.
2. For the outer stripe, it is standard white. If you want it the same as the light color, you choose when you place the order. The price will be the same.
Q2:How many fonts can I choose?
Q3: How many customization methods does Janice Paper offer?
Q4:Will I get a design proof?
Q5: How can I get a quote for my design?
Q6: Is design service free?
Q7: Can you print an image on my sign?
About Shipping and Payment
Q1: What is the turnaround time?
Generally, the turnaround time is 2 weeks, which includes the shipping time. But it can be unstable during the holidays.
If you have rushed orders, please indicate when you place the order.
Q2: Which shipping method does Janice Paper use?
Q3. Can you ship to a P.O. BOX address?
Q4: Can I track my order?
Q5: Where are the neon sign was shipped from?
Q6. Can you ship orders overseas, how long will it take for me to receive it?
Q7: What if my sign is damaged in transit?
Q8: What if my sign is lost or stolen?
Q9: What methods of payment do you accept?
Return & Cancellation policy
Q1. Can I cancel the order?
It depends on the situation.
1. If you just place the order and we haven’t sent you the proof, you will be able to cancel your order and receive a refund. You can contact us immediately about the cancelation.
2. If you dislike our e-proofs or the quality of our service BEFORE we process your order, it is also OK to cancel the order, but $15 of the design fee will be deducted when we provide you the refund. Because the designer had spent time on the design of your order.
3. Custom products cannot be canceled or returned if they have already been made.
Q2. What is your return policy?